WHMCS Services Forum

This problem related to Control template, as you can see they not added information as six or twenty one template, but you can get this working will small changes in viewticket.tpl file:

first find:

```
<div class="panel {if $reply.admin}panel-success{else}panel-default{/if} ticket-reply markdown-content">
<div class="panel-heading">
<h3 class="panel-title">
                    <div class="date pull-right hidden-xs">
{$reply.date}
</div>
<i class="fas fa-user"></i> &nbsp;
                    {$reply.requestor.name}
```
And Replace with:

```
<div class="panel {if $reply.admin}panel-success{else}panel-default{/if} ticket-reply markdown-content">
<div class="panel-heading">
<h3 class="panel-title user">
                    <div class="date pull-right hidden-xs">
{$reply.date}
</div>
<i class="fas fa-user"></i> &nbsp;
                    <span class="name">{$reply.requestor.name}</span>
```